Conference Talk

JPN Has the UX Process of Conversational AI Changed from Before, or not


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Asuka Uda

Conversational AI section Conversation design group manager, Rakuten Group, Inc.

Asuka Uda leads the Conversational AI Design Group at Rakuten. She has a Master’s degree in User Experience Design and is most passionate about conversational AI products. She leads the team to deliver good customer experiences with data-driven processes and UX strategies. She also has many years of experience in service design for new businesses.