TEXT MESSAGES, FIGHTER JETS AND OTHER LESSONS IN INCLUSIVE DESIGN
Hazel Jennings, Zendesk
Kazumi has studied art, architecture, design, etc. in the United States and Italy. Being fascinated by the world of the Internet and how it was closely related to people’s lives, she started her career as a designer in the digital domain. After her design experience in client work, start-ups, in-house, and consulting, she joined E.design Insurance in May 2021 with a broad sense of design based on design thinking. As a role responsible for company-wide CX (customer experience), she is involved in various projects across the board, such as developing research teams and rebrandings.